Shipping Policy

Shipping Policy

EFFECTIVE AS OF 1/4/20 - ALL SALES ARE FINAL. AS A RESULT OF THE ONGOING COVID19 PANDEMIC, FOR THE SAFETY OF OUR PERSONNEL, WE HAVE TEMPORARILY CLOSED OUR RETURNS/REFUND DEPARTMENT. PLEASE NOTE THIS BEFORE YOU MAKE YOUR PURCHASE AS WE WILL NOT ACCEPT RETURNS UNTIL FURTHER NOTICE. WE ARE HERE TO HELP SO, IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE REACH OUT TO OUR CUSTOMER SERVICE DEPARTMENT VIA EMAIL AT HELP@SOUTHMANIA.COM

 

At Mercato, you can place your order easily following the simple steps at the website. Once your order is placed successfully, we will ensure that it reaches you on time and without any hassle. We deliver your product through reputed courier agencies.

Shipping time:

  • India: 2-10 days
  • Worldwide/International Shipping: 20-25 days (All International customers are responsible for any customs/vat fees that is charged by your country.
  • Tracking info will be emailed to you once the product has been shipped. 

Shipping Modes

The two options we offer are:

  • India Post (20-25 days): with tracking and insurance (not end to end)
  • DHL (20-25 days): with end-to-end tracking and insurance

    Customs/Duties

    Please be aware that using a postal service (India Post) will mean that you may have to pick up your order from the post office after paying the necessary customs/duties. Whereas, a courier service (DHL) will deliver directly to your address as the duties are already included in your shipping rate.


    Shipping charges:

    Shipping Charges will vary based on your location and the speed of delivery.

    Duration:

    We will ensure that it reaches you earlier or within the specified period. The number of days specified will be the working day and does not include public/national holidays and Sunday. Once you place order the number of days for delivery will be notified to you through the confirmation email of the product ordered on your email ID mentioned at the time of registration. The delivery time is dependent on the location; therefore, it is recommended that you provide your area pin number correctly on your address, as that will help in estimating the accurate delivery time.

    Shipping on multiple locations:

    If you need to deliver more than 1 product at more than one address, you will need to place multiple orders for each delivery or make all purchases at once. This will ensure that your order reaches the correct destination without any confusion.

    Pre-booking for shipments:

    You can book your product that needs to be delivered on a later date. You can mention the delivery time and your order will be released as per the date mentioned for delivery. In case you need to cancel your pre-booking order, please inform our customer care at least 4 days before the date mentioned for delivery.

    Shipment/Order confirmation:

    The confirmation of your order will be sent to your registered email ID. You will receive an email with the details of your product ordered and the approximate time that will be taken to deliver the product at the specified destination. Once your order is dispatched, we will send you the details with the tracking number. Please check your SPAM/JUNK folder in case you do not receive any such information
    in your mailbox after placing the order. In case there are some reasons of the delay due to some unforeseen circumstances, an email will be sent to you with complete details of the delay.

    Check your shipment:

    Once you receive your order, we encourage you to please check the invoice and product received. In case it does not match the order you placed, please contact our customer care immediately and log a complaint about it. DO NOT accept the delivery or open the seal or packaging for the product inside. Keep the invoice and tags intact. Read our Refund policy.

    All the products will be shipped to you with an invoice with all the details including price and product name, as per Indian Tax regulations. Please be sure that we are there to deliver the quality product and help you in getting the product of your choice on time!