Mercato is committed to provide and deliver you the best quality product and as per your specifications. We make our best efforts that it reaches you without any damage to the product and with complete satisfaction to you. However, sometimes due to some unavoidable reasons or certain circumstances that are beyond our control, you might receive your product with some defect or damage. There can also be a case when you might have ordered a wrong product by mistake and you realize it later. But, need not to worry!! We are there to replace the product and refund your money.
Eligibility for Return
The product will be eligible for return if:
1) It is completely Unused.
2) You notify us within 24 hrs of product delivery at our Customer email ID specified on our website
3) Return the product within 30 days from the date of delivery.
4) The product is intact in its original condition and has not been altered or tampered with. Packing must be intact as sold.
5) The price tags, labels, receipts or invoices are not tampered.
Please note: Refund or replacement is subject to proper inspection and checking by our team. Any damages to the product due to mishandling of the product or implementing any other application will not be considered for Refund/Return. Our team will validate the same and an intimation will be provided to you. We do not refund due to buyer's remorse.
Mercato will start the refund process only after receiving the product. The refund will be made on the basis of mode of payment selected by you at the time of purchase.
1) Credit Card/Debit Card – the refund will be credited back to the credit/debit card within 10 working days.
2) Net banking – the refund will be credited back to the bank account.
3) Any other mode of payment – a cheque for the refund will be made in favour of the name that is provided on the billing name at the time of purchase. It will be sent at the address provided at the time of registration.
We follow the stringent process of refunding for any product. You need to send back the product to us within 30 days. Post receipt of the return product, we will ask our team to validate and check the return. If the product is found eligible as per our policy, we will credit the appropriate amount into your respective account. However, if our team finds it not eligible for refund, we will send back the product to you. The entire process will not take more than 10 days of our receiving of package from you. Also, in both the cases, you will be intimated about the same over the email.
Cancellation or Modification of orders
We usually do not entertain the orders modification or cancellations. However, we understand that there are cases when you really need to make some changes to your orders placed or update your account information (like shipping address). For that, please contact us immediately at our customer care and we will take your request in case the process of shipping your product has not been initiated.
In case your order has been initiated, please do not accept the delivery and contact our Customer care. The return policy will be applicable in this case and we will credit the refund once we receive the product back.
In case of any other questions or clarifications, please contact our Customer Care email provided on the website or on our live chat or on one of our social media accounts.